Privacy Policy 365cucivip – Your Personal Data Protection

1 Information We Collect

365cucivip collects your personal information through several channels when you use our platform. The types of data we collect are as follows:

We only collect data that is strictly necessary for the stated purposes. Any additional information you provide voluntarily, such as game preferences or feedback, is also stored to help us improve our services.

2 How We Use Your Data

The personal data we collect is used for the following purposes:

• Account Management: Registering, verifying, and maintaining your player account on the 365cucivip platform.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions related to your account.
• Identity Verification (KYC): Verifying your identity to meet anti-money laundering (AML) compliance requirements and Know Your Customer obligations.
• Platform Security: Detecting and preventing fraudulent activity, multiple account usage, and other cybersecurity threats.
• Customer Support: Responding to inquiries, resolving complaints, and providing you with technical assistance.
• Marketing Communications: Sending promotional information and exclusive offers — only if you have given your consent to receive them.
• Service Improvement: Analyzing usage data to improve the platform's functionality, interface, and overall experience.
• Legal Compliance: Fulfilling reporting obligations to relevant regulatory bodies in accordance with applicable law.

3 Legal Basis for Processing

365cucivip processes your personal data on valid legal grounds, including:

• Contract Performance: Processing is necessary to perform the service agreement between you and 365cucivip, including managing your account and processing transactions.
• Legal Obligation: Certain data processing is mandatory to meet legal requirements, such as KYC processes and reporting suspicious transactions to the relevant authorities.
• Legitimate Interest: We process data for platform security and fraud prevention purposes based on legitimate business interests, provided those interests do not override your fundamental rights.
• Consent: For marketing communications and non-essential cookie use, we rely on your explicit consent, which may be withdrawn at any time.

4 Data Sharing with Third Parties

365cucivip does not sell your personal data to any party. However, we may share certain information with selected third parties in the following circumstances:

• Payment Service Providers: Required financial details are shared with certified payment processors to enable deposit and withdrawal transactions to be handled securely.
• Game Providers: Minimum technical information required to run a game session is shared with third-party game providers integrated into our platform.
• KYC Verification Services: Identity data is shared with licensed identity verification service providers for AML compliance purposes.
• Regulatory Bodies and Authorities: We will disclose information to the relevant authorities when required by law or court order.
• Audited Business Partners: Any third party that receives your data is bound by strict confidentiality agreements and must comply with the data protection standards we have set.

5 Data Retention Period

We retain your personal data for the period necessary to fulfill the processing purposes, or as required by law:

• Active Account Data: Retained for as long as your account remains active on the 365cucivip platform.
• Financial Transaction Data: Retained for a minimum of 5 years after the transaction date to meet AML compliance and tax reporting requirements.
• KYC and Identity Verification Data: Retained for a minimum of 5 years after account closure or the date of the last transaction, whichever is later.
• Support Communication Logs: Retained for 2 years after case resolution for reference and quality control.
• Marketing Data: Retained until you withdraw your consent or request deletion.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with established security procedures.

6 Data Security

365cucivip continuously invests in security infrastructure to keep your data protected at all times. The security measures we implement include:

• 256-bit SSL/TLS Encryption for all data transferred between your device and our servers.
• Data-at-Rest Encryption — sensitive data is stored in encrypted format on our servers.
• Multi-Layer Access Control — only authorized personnel with an operational need may access player personal data.
• Two-Factor Authentication (2FA) available for all player accounts to prevent unauthorized access.
• 24/7 Monitoring by an automated threat detection system that monitors suspicious activity in real time.
• Regular Security Audits by independent third parties to ensure our systems meet the latest security standards.

7 Your Rights

As a 365cucivip platform user, you have the following rights regarding your personal data:

To exercise any of the above rights, contact the 365cucivip customer support team via live chat or email. We will process your request within 30 business days.

8 Cookies and Tracking Technologies

365cucivip uses cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use include:

• Essential Cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled.
• Performance Cookies: Collecting anonymous statistical data on how users interact with the platform to help us improve our services.
• Functional Cookies: Storing your preferences such as language, display settings, and session records for a more personalized experience.
• Marketing Cookies: Used to display relevant advertisements — only activated with your explicit consent.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of the platform.

9 Cross-Border Data Transfers

As a global online platform, your personal data may be transferred to and stored on servers located outside Malaysia. In such cases, 365cucivip ensures:

• All cross-border data transfers are carried out with adequate safeguards, including data processing agreements that comply with international standards.
• The recipient country or entity maintains a level of data protection equivalent to or higher than that provided under Malaysian law.
• We only use certified cloud service providers with internationally recognised data security certifications.

10 Children's Privacy

365cucivip Platform is not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we discover that personal data of someone under 18 has been collected without our knowledge, that data will be deleted immediately and the account will be closed. If you believe a child has registered on our platform, please notify us promptly.

11 Privacy Policy Updates

365cucivip reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, technology, legal requirements, or business developments. When material changes are made:

• A notice will be displayed on the platform's home page with a clear effective date.
• Active players will be notified via in-platform notifications or their registered email.
• The latest version of the Privacy Policy is always accessible on this page.
• Continued use of the platform after the effective date of any changes constitutes acceptance of the updated terms.

12 Contact Us

If you have any questions, concerns, or wish to exercise your privacy rights, please contact our Data Protection Officer team through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform
• Response Time: We aim to respond to all privacy inquiries within 3–5 business days